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Returns & Exchanges

Terms and conditions

1. Definitions

In these Terms and Conditions:

‘we’ or ‘us’ means the My Natural Baby business and its related associates, employees and contractors.

2. General

2.1 These Terms and Conditions apply to any purchase of goods or from the My Natural Baby website.

2.2 These Terms and Conditions may be amended periodically and you will be deemed to have accepted any amendments.

3. Contract and Price

3.1 All prices are in Australian Dollars and inclusive of GST, unless otherwise indicated.

3.2 Discounted prices are only available to customers of the My Natural Baby website utilising a current discount offer.

3.3 Description of goods and prices may be subject to change or correction at any time without notice. Although we seek to ensure information is correct, we make no representation or warranty as to information being accurate or complete. If we discover an error, we will try to notify you as soon as possible and allow you to cancel your order and obtain a refund if desired.

3.4 By submitting a purchase order you warrant that:

  • you are capable of entering into a legally binding contract with My Natural Baby,
  • you are authorised and able to make payment via the method you have chosen,  
  • the information you have provided is correct,
  • you are not breaching any requirement of any applicable law relating to Australia, and
    • your purchase is not made for the purpose of commercial resale.

3.5 A purchase order made through the My Natural Baby website is an offer to buy from My Natural Baby, and a contract for purchase is only formed once we have accepted an order by issuing you with a receipt.

3.6 My Natural Baby reserves the right at any time after receipt of your order to accept or decline or cancel your order for any reason (including stock run out, suspicion of fraudulent activity..etc), regardless of whether your order has been confirmed or your credit card has been charged. If your order is declined or cancelled by My Natural Baby after the payment for the purchase, My Natural Baby will promptly refund your payment.

4. Payment method

4.1 Payment can be made with valid credit cards (Visa, Mastercard, Bankcard) or by a valid Paypal account. Payment by any other method will not be accepted.  

4.2 If your payment is rejected by the card issuer or by Paypal, your order will not be dispatched.

5. Delivery

5.1 Please see our delivery terms and conditions at http://www.mynaturalbaby.com.au/shipping-options/

6. Refund Policy

6.1 If you notify us in writing within 7 days of receipt, faulty goods purchased from us, you may choose to have a refund issued, a store credit or depending on availability, a goods exchange. 

6.2 If you notify us in writing within 7 days of receipt, of damaged or incorrect goods or of goods which do not conform with the description on the My Natural Baby website, you may choose to have a refund issued, a store credit or depending on availability, an exchange of goods, if you purchased those goods from us. 

6.3 To request a refund, exchange, credit, or for further information please send an email to info@mynaturalbaby.com.au, and we will discuss the options available with you.

6.4 Should you receive incorrect, damaged or faulty goods, please contact My Natural Baby within 7 days of receipt and we will arrange, as appropriate and depending on availability, a goods exchange, credit or refund. We may require return to us of the goods with proof of purchase before actioning an exchange, credit or refund request.

6.5 We will be pleased to consider exchange, credit or refund for other reasons, but the decision whether to grant this will be at our discretion. Any refund will be made using your original payment method or another method at our discretion.

6.6 If you fail to notify us in writing within 7 days of receiving incorrect, damaged or faulty goods purchased from us, the decision whether to grant a goods exchange, credit, refund or any other remedy (if any at all), will be at our sole discretion.

7. Warranties and Liabilities

7.1  My Natural Baby excludes any condition or warranty, unless it is expressly set out in these Terms and Conditions or is by law incapable of exclusion, restriction or modification.

7.2  My Natural Baby will under no circumstances be liable for any indirect, incidental or consequential loss or damage arising in relation to any transaction entered into, or any goods or services purchased from us.

7.3  To the fullest extent permitted by applicable law, My Natural Baby  (including its employees, officers, agents and contractors) makes no representations about the materials contained on this website or any websites linked to this website.

7.4 To the fullest extent permitted by applicable law, My Natural Baby (including its employees, officers, agents and contractors):

  • is not liable to you or anyone else for any loss or damage, however caused (including negligence), which may suffered be directly or indirectly, in connection with use of this website including but not limited to interference with or damage to your computer systems; and
  • excludes liability (whether that liability arises under contract, tort (including negligence) or statute) for any special, indirect or consequential loss or damage (including without limitation loss of revenue and loss of, or damage to, data) suffered or incurred in connection with this website.

8. Privacy

8.1 My Natural Baby respects your privacy and the confidentiality and security of personal information provided by you to us. How we handle your personal information is explained in our Privacy Policy at www.mynaturalbaby.com.au/privacy.

8.2 Any information disclosed by you on the My Natural Baby website may be used by My Natural Baby, its agents and contractors in relation to the provision of products to you. My Natural Baby will comply with its Privacy Policy in relation to any personal information you provide to us.

9. Online Promotions and Discounts

9.1 My Natural Baby reserves the right to withdraw, amend or otherwise modify any promotion it chooses to offer at any time.

9.2 To be eligible to receive percentage discounts, claimants must enter the unique promotional code during the online order checkout process. Failure to do so will invalidate the promotional offer for the applicable transaction.

9.3 All promotional offers are only valid while stocks last.

9.4 All promotional offers cannot apply, and may not be used, in conjunction with any other offers, rebates, coupons, or promotions.

9.5 Maximum of one claim per person.

9.6 My Natural Baby reserves the right to verify the validity of all claims and disqualify any claimant for tampering with the claim process or for submitting a claim which is not in accordance with these terms and conditions.

10. Law

10.1 These Terms and Conditions are governed by the laws of New South Wales. The parties irrevocably submit to the exclusive jurisdiction of the courts of New South Wales.

10.2 By using this website you agree to accept the laws in force in New South Wales as governing the relationship between My Natural Baby and yourself. You also irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of New South Wales. This site may be accessed throughout Australia and overseas. My Natural Baby makes no representation that the content of this site complies with the laws (including intellectual property laws) of any country outside Australia. 

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